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Privacy Policy

Effective Date: January 1, 2026
Last Updated: February 14, 2026

GS Helpline - Mental Treatment & Wellness Advisors ("GS Treatment," "we," "us," or "our") is committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website (gshelpline.website) or interact with our addiction treatment center located at 182 E Baseline Rd, Rialto, CA 92376.

Information We Collect

Information You Provide

We may collect personal information that you voluntarily provide when you:

  • Contact us by phone, email, or through our website
  • Request information about our treatment programs
  • Submit an insurance verification request
  • Complete an admissions inquiry
  • Subscribe to our newsletter or blog updates

This information may include your name, phone number, email address, insurance information, and general health-related inquiries.

Information Collected Automatically

When you visit our website, we may automatically collect certain information, including:

  • IP address and geographic location
  • Browser type and version
  • Pages visited and time spent on pages
  • Referring website or search terms
  • Device type and operating system

How We Use Your Information

We use the information we collect to:

  • Respond to your inquiries about addiction treatment services at our Rialto facility
  • Verify insurance coverage and process admissions requests
  • Provide information about our treatment programs, including medical detox, residential, outpatient, and dual diagnosis care
  • Improve our website, services, and patient experience
  • Comply with legal obligations and regulatory requirements
  • Send relevant educational content about addiction recovery (with your consent)

HIPAA Compliance

As a healthcare provider, GS Treatment complies with the Health Insurance Portability and Accountability Act (HIPAA) and all applicable federal and state privacy laws, including 42 CFR Part 2, which provides additional protections for substance use disorder treatment records.

Protected Health Information (PHI)

Any health-related information you provide during the admissions process or treatment at our facility is classified as Protected Health Information (PHI) and is subject to the strictest privacy protections under HIPAA.

  • PHI is stored in secure, encrypted systems
  • Access to PHI is limited to authorized clinical and administrative staff
  • PHI is never sold or shared for marketing purposes
  • PHI may only be disclosed with your written authorization, except as required by law

Your Rights Under HIPAA

As a patient or prospective patient at GS Treatment, you have the right to:

  • Access and review your health records
  • Request corrections to inaccurate health information
  • Receive an accounting of disclosures of your PHI
  • Request restrictions on certain uses of your PHI
  • Receive a copy of this Privacy Policy
  • File a complaint if you believe your privacy rights have been violated

Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following limited circumstances:

  • Service Providers: Third-party vendors who assist with website hosting, analytics, or communication services, bound by confidentiality agreements
  • Legal Requirements: When required by law, court order, or governmental regulation
  • Safety: When necessary to protect the safety of individuals or the public
  • Insurance Verification: With your consent, to verify insurance coverage with your insurance provider

Cookies & Tracking Technologies

Our website may use cookies and similar tracking technologies to improve your browsing experience. These include:

  • Essential Cookies: Required for basic website functionality
  • Analytics Cookies: Help us understand how visitors interact with our website
  • Preference Cookies: Remember your settings and preferences

You can control cookie settings through your browser preferences. Disabling certain cookies may affect website functionality.

Data Security

GS Treatment implements appropriate technical and organizational security measures to protect your personal information, including:

  • SSL/TLS encryption for all data transmitted through our website
  • Secure, encrypted storage systems for electronic records
  • Regular security assessments and staff training
  • Physical security measures at our Rialto facility for paper records

While we strive to protect your information, no method of electronic transmission or storage is 100% secure. We encourage you to take precautions when sharing sensitive information online.

Your Rights

Depending on your location, you may have additional rights regarding your personal information, including:

  • The right to access your personal data
  • The right to request deletion of your personal data
  • The right to opt out of marketing communications
  • The right to data portability

California residents may have additional rights under the California Consumer Privacy Act (CCPA). Contact us for more information about exercising your rights.

Children's Privacy

Our website is not directed to individuals under 18 years of age. We do not knowingly collect personal information from minors. If we learn that we have collected information from a child under 18, we will take steps to delete that information promptly.

Changes to This Policy

GS Treatment reserves the right to update this Privacy Policy at any time. Changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically.

Contact Us About Privacy

If you have questions or concerns about this Privacy Policy, your personal information, or your rights, please contact our Privacy Officer:

If you believe your privacy rights have been violated, you may also file a complaint with the U.S. Department of Health and Human Services Office for Civil Rights.